![]() ![]() Send a note into the executive office at DTG (now Hertz, I guess) an executive assistant will reach out directly to the franchise owner for a response.Write a comment into Corporate using the feedback fomr those are forwarded to upper management/owners at franchised locations, and corporate requires the franchise to respond.Write a letter to the local address on your rental contract (the address in SLC) address it to "Team Owner".Call the office directly (number's on your rental contract) and ask to speak with the owner.Options to actually get what you want to say to the people who can change it: To effect change, telling a front-line CSR won't do anything (even if they were inclined to bring your complaint to management, it won't be taken seriously if relayed from an employee). "Then please let your management know that I, as a customer, object to being asked these prying questions."The reason they run things differently is that Thrifty SLC is a franchise. "Will Management refuse to let me sign this contract if I don't answer?" I asked. "Management requires us to ask," the person at the counter explained. At that point I objected, stating it was personal information they had no rights to. As in, names, addresses, and contact phone numbers of the places I'd be going. Next, they wanted to know where I'd be going. I understand why a company that rents cars would be interested in this info, but this Thrifty office is the only place I remember being asked for it. The desk agent wanted the name of my insurance company and my policy number. On my last two visits the folks at the counter asked lots of questions. I've never had an issue with Trip Saver being added to my bill but I have had a few other disagreements with how they run their operation. I've rented from Thrifty SLC a few times. How many people pay for this fee I wonder? As the OP stated, they never mentioned it, explained what it was for, etc. When I returned my car, the price had indeed been taken off. I left and then the next day, called the phone number on the invoice and the moment I said "trip saver" on the phone, they jumped right in, said they would take the charge off, and then got off the phone. I specifically asked the girl at the counter what the trip saver charge was and asked if this was a mandatory fee. This franchisee also engages in at least one other unacceptable practice - they categorize the Hyundai Sonata as a full-sized car, even though it is listed as a mid-sized car on Thrifty's corporate Web site.Same thing happened to me when I picked up a car from SLC 1/13/11. Although it's a practice you don't like, it's an industry-wide practice, so you can't really fault them for doing so. Take a look at the Avis and National forums, and you'll see that those companies classify it as a fullsize, too. and what the terms are.Īs to the Sonata, though, most other rental car companies classify the Sonata as a fullsize, and the Sonata has the same interior volume as the Dodge Charger. This franchise must have negotiated it with area service providers on their own-I wonder if it covers the entire U.S. It's a corporate program that franchises don't have access to. I didn't think franchises offered TripSaver. This franchisee also engages in at least one other unacceptable practice - they categorize the Hyundai Sonata as a full-sized car, even though it is listed as a mid-sized car on Thrifty's corporate Web site.That's odd. ![]() The charge covers free roadside assistance for the rental car. It is removed only if the customer notices it and specifically requests that it be deleted. It turns out that this Thrifty franchisee automatically adds this charge to all rentals, even though it is not listed on the reservation confirmation, and is not disclosed in any way prior to car pickup. Window._PLUGIN_STATE_ = JSON.Today, when I picked up my rental car at Thrifty Salt Lake City airport, I found a bogus "trip saver" line item for $4.99/day mixed in with taxes and fees on my contract.
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